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Privacy Policy

Wax Revival Store / Privacy Policy

Privacy Policy

Privacy Policy

In order to process your order we need your name, address, e-mail and phone number. Through the provided data, we will be able to make the delivery of the ordered products, as well as to inform you about the status of the shipment. We promise that the privacy of all our customers / buyers will be preserved and protected. We only need basic information about our customers / buyers for information in accordance with good business practices and in order to provide better services. Our users have a choice including the decision whether they want to be deleted from the mailing lists. All customer / user information is strictly confidential and available only to employees who need them to perform the job. All employees in Wax Revival Store are responsible for respecting privacy protection principles. We undertake not to use the collected data for any other purpose, nor to share with third parties.

According to the above, we collect, analyze and process data about the products that our users are searching for and buy, as well as the site they visit. We use these data and information to improve our offer and appearance on our site, so that you can use it more easily, for a more quality and safer shopping experience.

Consent and change of conditions

Using our services implies the user’s consent to the above terms of use Wax Revival Store undertakes to comply with all of the above, and all changes to the Terms will only become valid after publishing this page and sending an email notification to all registered users.

Reclamations

When picking up the shipment, please check it in the presence of the courier that delivers the package. If there is visible damage (torn parts and creases), the package should not be accepted. In such case, please contact us on +389 71 604 262 or send us your details (name, surname and phone number) to the following e-mail address waxrevivalstore@gmail.com and state the reason why you  did not accept the package . As soon as possible, we will contact you and inform you of the further procedure.

Return Policy

Contact us on phone +389 71 604 262 or by e-mail to waxrevivalstore@gmail.com for initiating a procedure for returning products and / or funds. Then, you need to send us an e-mail delivery cancelation statement containing the order number, return product code, and if the refund is refunded and the account number on which the refund will be made. The statement of cancellation of a contract produces legal effect from the day it is sent to the merchant via e-mail.

The buyer is obliged to return the product without delay, at the latest within 15 days from the date of sending the statement of cancellation. After the expiration of 15 days from the date of cancellation, the product can not be returned.

The costs of returning products and money are borne by the buyer, unless the buyer receives an incorrect or wrong product.

Refunds

In the event of a deviation from the contract, the consumer is entitled to a refund or replacement for another product. Refund of the buyer’s funds occurs after the receipt of the product, and after it has been determined that the product is undamaged.

The seller is obliged to pay the consumer without delay the amount paid by the consumer on the basis of the contract, and at the latest within 15 days from the day of the receipt of the statement of cancellation, and after the receipt of the product.

The costs of returning products and money are borne by the buyer, unless the buyer receives an incorrect or wrong product.

Refunds can only be made if the buyer acts according to the procedure for returning products.

Return of funds is done exclusively in the above manner, payment on an ongoing bank account and it is not possible to send money by courier in cash.

In the event of a refund of products or a refund to a buyer who has previously made a payment with one of the payment cards, in part or in full, and regardless of the reason for the return, Wax Revival Store is obliged to perform the refund solely through VISA and MASTER CARD payment methods. This means that the bank will, at the request of the seller, reimburse the funds on the account of the user’s card.

Shipment

Once you have received a confirmation for a created order, the order enters the processing status. After it has been processed and verified, it will be sent for delivery.

The delivery time is 1-3 business days. All orders made on a Friday or during the weekend and holidays, will be processed on the first following business day.

For more details, please contact us.

About Us

Wax Revival is an online record store based in Skopje.
We deal both new and used records in all formats.

Find Us

St. Ivan Cankar 62a Skopje
North Macedonia
1000
+389 71 60 42 62

Wax Revival Store © 2019. Developed by SVNA Design.